Frequently Asked Questions

Frequently Asked Questions


Live Customer Service via chat is available Monday-Friday 9am-5pm. Please see our Contact Page for the most up to date information, including store hours.

Yes, we do. We offer complimentary design consultations on furniture, fabrication, and room layouts. For local residents, we are happy to come to your home. To schedule an appointment, click HERE, or to connect with us, email or call 800-743-5730.

We also do full-scope interior design and project management – you can find more information here.


We will email you directly once your item ships. If you would like an update on your order please contact us at 800-743-5730 or

Lead times vary depending on the item ordered. Some items are in-stock and ship immediately, while others are made to order with lead-times of 12 weeks or more via SEA freight.

For more information regarding lead times or AIR freight, contact us at or 800-743-5730.

Yes, we are happy to package your order and have it ready for you to pick up from our Sonoma store. For in-stock items, pick up on average can occur within 24 hours or sooner by request. Once your order is placed, we will confirm your available pick up window.


All stocked items ship from our Sonoma warehouse or from partner warehouses. All special orders ship from factories in the U.S and Europe.

Quick-ship means an item is in-stock and ready to ship in six weeks or less. It may be shipping from our warehouse or from a partner warehouse elsewhere in the U.S.

We would love to get you your item as quickly as possible. To find out if your item is eligible for expedited shipping, contact with your order number.

We offer complimentary shipping on all accessories over $150. All furniture orders will be charged shipping unless noted on the item. Shipping fees will be calculated at checkout. White Glove delivery is available for an additional fee and will be presented before checkout.

Your order will be shipped the most efficient method and will depend on many factors such as size, location of the factory, and destination.

In some cases, we are able to ship outside of the continental U.S. For all shipping inquiries please contact us at or 800-743-5730.

Some items will need to be assembled. If your item requires White Glove delivery, assembly can be included at an additional cost.


Yes, we do.Register your account here or contact us at

Yes, JAK W is happy to send textiles and finish samples. There is no charge for this service unless expedited. Reach out to or 800-743-5730 for more information.

Please know, your order(s) will be taxed unless valid tax exemption documentation has been received prior to order placement. Email for trade tax exemptions and account activation.